The AI front desk that never sleeps
Ginivo answers your clients around the clock, books appointments, and automatically wins back the ones slipping away — for salons, spas & clinics.
60-second overview
Why it's different
Most “AI receptionists” are a chatbot bolted onto a calendar. Ginivo closes the whole client loop — and it's built so a clinic can actually trust it.
It can't lie or double-book
The AI never picks a time or writes your calendar — code does. Prices and availability come from your real data, and overlapping bookings are physically impossible.
It remembers people, not bookings
A profile per client — visits, value, preferences, allergies — that fills itself from chats and your CRM. New facts wait in a review queue until you approve them.
Owner-gated & cost-safe
Nothing reaches a client without your OK. And a three-layer cost control keeps the AI cheap to run — it can't run away with your bill.
The whole client loop, automated
From the first question to the next visit — Ginivo handles the busywork a front desk does all day.
Answers & books 24/7
Plain-language chat that books into your real calendar — never a double-booking.
Remembers every client
Client-360 profiles, with facts the AI learns from chats (you approve them first).
Runs the lifecycle
Confirmation + add-to-calendar, 24h reminder, self-serve reschedule, post-visit review.
Wins back the lapsed
Finds clients slipping away and drafts a personal offer at their usual time — you approve the send.
Try the live AI yourself
This is the real assistant a clinic puts on its website. Ask about services, pricing, or availability — or try to book a facial.
Glow Med Spa
Always on
What the clinic owner sees
One simple dashboard — no new system to learn.
Knows every client instantly
Ask your assistant about anyone by name — it surfaces their full history, value, and usual visit time in seconds.
Wins back clients you're losing
Ginivo finds clients who stopped coming and shows the exact revenue you can recover.
Personal — down to the hour
Every message uses only your real offers and lands at each client's usual time.
Everything Ginivo does
The full feature list — every piece is built and live unless marked otherwise.
AI front desk
- ✓Source-bound chat agent — answers only from the clinic's real services, prices, hours, policies & FAQs
- ✓Books real appointments in plain language, 24/7
- ✓Never invents prices, availability, or bookings — code books, not the model
- ✓Safe human handoff — escalates anything it shouldn't answer
- ✓Captures cancel/reschedule requests as staff tasks (never self-executes)
- ✓Manager assistant — natural-language front desk (review schedule, confirm, cancel, win-back), client-facing actions confirm-gated
Client memory (Client-360)
- ✓A profile per client — visits, lifetime value, usual visit time, notes
- ✓Structured facts: preferences, goals, allergies — each with source + sensitivity flag
- ✓AI learns durable facts from conversations automatically
- ✓Manager review queue — nothing the AI learned is used until a human approves it
- ✓Returning-client recognition — greets known clients by name, tailors suggestions
- ✓Manager profile editor — add/confirm/dismiss facts & notes by hand
Appointment lifecycle
- ✓Booking confirmation email + add-to-calendar (.ics) attachment
- ✓Self-serve Manage link — client cancels/reschedules themselves, no login
- ✓24-hour reminder email (cuts no-shows)
- ✓Post-visit review-request email (links the clinic's review page)
- ✓Public self-serve booking page — shareable storefront per clinic
- ✓A cancellation instantly becomes a top win-back suggestion
Retention / win-back
- ✓Detects lapsed clients with plain-language reasons (service-aware cadence)
- ✓Personalized re-engagement drafts citing only the clinic's real offers
- ✓Time-of-day match — offers each client a slot near their usual hour
- ✓Recovered-revenue ROI dashboard + won-back tracking
- ✓Smart send-time + 30-day frequency cap (anti-spam)
- ✓Email + draft + SMS (SMS built, off until enabled)
Scheduling & calendar
- ✓The clinic's own calendar — real availability, tap-to-book
- ✓Double-booking physically impossible (database constraint, proven race-safe)
- ✓Google Calendar sync — reads busy times, writes confirmable events
- ✓Cancel / reschedule with live conflict checking
Engagement & branding
- ✓Branded chat widget — clinic's color + logo
- ✓One-line embed — paste a <script> tag on any site
- ✓In-chat booking payoff — Manage link + one-tap add-to-calendar
- ✓Chat-to-booking conversion stat (shown once data is meaningful)
Data & onboarding
- ✓Paste a website URL → AI extracts services/staff/hours → editable knowledge center
- ✓Self-serve signup + onboarding wizard + setup checklist
- ✓CSV import with auto field-mapping (Vagaro, Square, any export)
- ✓HubSpot CRM sync — one adapter, same pipeline (more CRMs drop in)
- ✓Dashboard suite: calendar, conversations, clients, bookings, escalations, knowledge, services, staff, hours, offers, analytics, settings
Cost control & reliability
- ✓Free-turn gate — greetings/thanks answered with no AI call
- ✓Relevance pruning — only question-relevant menu items sent to the AI
- ✓Per-clinic daily token budget + 80% alert
- ✓Provider-agnostic AI with automatic backup-key failover
- ✓Optional error monitoring (Sentry)
Security & privacy
- ✓Strict multi-tenant isolation — clinic scope always from the session, never client input
- ✓Encryption at rest (AES-256-GCM) for all integration tokens
- ✓Consent + one-click unsubscribe enforced at send time; permanent opt-out
- ✓Prompt-injection-hardened; right-to-erasure; independent security passes (P0/P1 fixed)
- ✓Privacy policy with Google API limited-use disclosure
Not yet wired (partner-owned): Stripe billing · WhatsApp/Instagram channels · Outlook/iCloud sync. Real client email + Google verification unlock on a verified custom domain.
You stay in control
Anything that reaches a client — a confirmation, a win-back message, a cancellation — waits for the owner's approval first. Ginivo only contacts clients who've opted in, and it never double-books your calendar.
Try it on YOUR site
Paste your own clinic URL — Ginivo scans it and becomes your personal AI front-desk in seconds. No signup, no credit card.
Try it on YOUR site →Explore the full owner dashboard
Win-back queue, the manager assistant, calendar sync, and more.
Open the dashboard →Ginivo — your front desk that never sleeps.