Data Deletion Instructions

If you connected Instagram or Facebook

• Remove the app: in your Facebook settings → Apps and Websites (or Instagram → Apps and Websites), remove Ginivo. Meta then notifies us automatically and we deactivate the connection and delete its stored token.
• Disconnect in Ginivo: if you are a connected business, open Connections in the dashboard, open your connected messaging account, and disconnect it. This immediately stops all access.

Request full deletion by email

Email privacy@ginivo.ai from the address associated with your account, or include the Facebook/Instagram account you used. We will delete the personal data we hold for you and confirm within 30 days. This includes connection tokens, message history we stored for the business, and any contact details.

What gets deleted

• The encrypted Page / Instagram access token for your connection.
• The platform-scoped sender id and the message history tied to it.
• Any contact details and notes stored from your conversations.

Note: a business that used Ginivo is the controller of its own client records. Where the business is the controller, we will coordinate the deletion request with them.

Automated callback

For developers: Ginivo also implements Meta's data-deletion callback at /api/meta/data-deletion, which returns a confirmation code and status URL when Meta forwards a user's deletion request.